Returns & Exchanges Policy

Last Updated: [Month/Day/Year]

1. Returns Eligibility

We accept returns within 30 days of delivery for:
✓ Unworn/unused items
✓ Original tags attached
✓ Undamaged packaging
✗ Final sale items (marked “non-returnable”)
✗ Personalized/custom-made products

2. How to Return

Step 1: Initiate your return via our Returns Portal
Step 2: Pack items securely in original packaging
Step 3: Attach prepaid return label (Australia only)
Step 4: Drop at nearest Australia Post location

3. Refund Processing

• Timeline: 5-7 business days after we receive your return
• Method: Original payment provider
• Deductions:
  → Original shipping costs (unless faulty)
  → International return postage

4. Exchanges

For size/color exchanges:

1. Return original item
2. Place new order online
3. Email us for price adjustment

5. Faulty/Damaged Items

If your item arrives damaged:

1. Contact us within 48 hours via Quality Claim Form
2. Include photos of:
   • Product defect
   • Packaging damage
   • Shipping label
3. We’ll send replacement or refund

6. International Returns

Additional conditions:

• Customer pays return shipping
• Refund excludes original international shipping
• May take 14-21 days to process

7. Store Credit Option

Choose 110% store credit (valid 12 months) instead of cash refund.